Kore-Tek NOC

EXPERT SUPPORT

Kore-Tek NOC delivers real-time monitoring and remediation to ensure uninterrupted infrastructure services.



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Network Operations Center

The Kore-Tek NOC is a 24x7x365 Network Operations Center and helps desk based in the USA. Kore-Tek NOC provides proactive monitoring, support, and management of your network and IT infrastructure. Kore-Tek’s monitoring service offers detailed metrics along with network management, allowing our team to react quickly to troubleshoot your optical network effectively. The Kore-Tek NOC uses advanced event detection systems along with an SLA process and response to keep your infrastructure operating efficiently. Kore-Tek NOC services are comprehensive and developed to include seamless implementation, continuous monitoring, proactive management support, post-event analysis, and advanced analytics.

NOC Support Services Include

  • Dedicated Support 24x7x365
  • Proactive Monitoring and Management
  • Stress-Free Turnup
  • Incident Management
  • Problem Management
  • Change Management
  • Performance Management
  • Integration Services
  • Advanced Runbook Services
  • Provisioning Support
  • As-Move-Changes and Software Updates

NOC Technologies and Capabilities

  • Service Provider Networks
  • Enterprise Networks
  • Optical Networks
  • Data Center Switches and Servers
  • Smart City - Education - Government
  • Wireless Networks
  • IP-Connected Devices / IoT
  • Desktop
  • POS Systems
  • DAS
  • Cloud Applications

NOC Operations Platform Features

  • NOC Console
    • Event monitoring and management console that allows our NOC to receive, acknowledge and process events - alerts, calls, emails within an SLA window
  • Trouble Ticketing System
    • Comprehensive ticket management features enables Kore-Tek to provide one-way or bidirectional integration with each clients own trouble ticket system
  • Network Management System (NMS)
    • Kore-Tek NMS includes support for optical, wireless and enterprise technologies. Kore-Tek NOC also receives event data from our own NMS via email, northbound SNMP, or API
  • Element Management Systems (EMS)
    • Kore NMS receives event data from clients’s EMSs via email, northbound SNMP or API. Hosted and managed EMS environments for compliance and high availability.
  • NOC Knowledge Base
    • System for storing and updating client support processes and procedures, workflows and documentation
  • Circuit Database
    • Application stores on-net and off-net circuit information, hierarchical relationships, associated equipment and port information
  • Client Customer Portal
    • Provides executive summaries in the form of dashboards, as well as detailed information on NOC support activity, real-time network status and performance. Standard and custom reports based on event, incident and performance data are available from the portal
  • Client Specific Tools and Integration
    • Kore-Tek provides integration support to help the NOC take advantage of your own monitoring and management toolsets, applications and systems

Contact us today to schedule a solutions discussion and NOC pricing options.

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