Providing 24/7 real-time monitoring, expert support, and uninterrupted management of your network and IT infrastructure, the Kore-Tek NOC helps streamline your whole network support process, making it more effective, easier to manage and less expensive. And with our experienced engineers and unique knowledge of typical field conditions, we can resolve and avoid issues on the fly that could take less experienced team hours, or even days, to solve.
Here are some key points about our Network Operations Center (NOC):
- Extensive Engineering Expertise: With our engineering background, we bring unique knowledge and insights to the NOC support process. We understand typical field conditions and can proactively resolve and prevent issues on the fly that may take less experienced teams hours, or even days, to solve. We aim to ensure optimal network performance and minimize disruptions to your operations.
- Proven Experience: The Kore-Tek NOC Operations and Remote Engineering Escalation Team comprises highly experienced and battle-hardened engineers. We serve as a trusted service partner for some of the largest and most strategic companies in the United States. Our NOC provides the confidence of reduced business risk, uninterrupted network operations, and technical escalation services that align with your network’s operational hours—24x7x365.
- Seamless Integration: Our NOC services can seamlessly integrate with other offerings to provide comprehensive support for your network infrastructure. Combine it with our Remote Engineering Service for remote engineering operations support, or leverage our Front-Line Maintenance Program (FLM) for on-site dispatch. We tailor our services to meet your specific requirements and ensure a cohesive approach to network management.
- Proactive Issue Resolution: Our NOC team is dedicated to proactively addressing alarms in your network. We monitor your network round the clock, evaluating alarms and conducting root cause analysis. In case of any issues, we work closely with equipment manufacturers’ technical assistance centers (TAC) to promptly remediate and close out alarms or tickets. This proactive approach helps minimize downtime and optimize network performance.
At Kore-Tek, our NOC is designed to provide exceptional support and peace of mind. We have the expertise, experience, and dedication to manage and optimize your network infrastructure effectively. With us as your NOC partner, you can focus on your core business while we ensure the smooth operation of your network.